We accept the most popular credit cards: American Express, Visa, MasterCard and Discover. We also can accept some purchase orders from schools, government agencies and other groups that may have restricted payment options. However, we do not accept international credit cards or payment methods. Contact your Graphic Account Manager for more information.

We suggest you contact your Graphic Account Manager for any changes needed for your order. Multiple changes can be made during the proofing stage. However, after your order is in production it may be difficult to accommodate requests.

What are the steps for placing a logo or design on my product?

For most items you will choose a product, the quantity and production time. Then type in your ZIP code and select a shipping method. Indicate your desired product color and imprint color. You can then choose to customize your product with a design from our gallery of artwork on select items, or email your own artwork at a later time. You also have the option of stating your design idea in the order process and one of our graphic designers will help you create it.

For submitted artwork, we prefer EPS, AI and PDF vector file formats. We can sometimes accept JPG and PNG files. If you are sending us a raster format (JPG and PNG), please provide the highest resolution possible.

Production requires images to be at least 150 dots per inch at print size. If your image resolution is too low to convert, we may need to redraw your artwork, which could result in additional charges depending on the complexity of the design. Converting or redrawing artwork also may add extra time to production. We can typeset text and create simple artwork at no charge.

If you cannot upload your artwork, you may email your artwork.

You can upload your artwork when placing your order, or send it to us later via email. We will do our best to assist you with any artwork or design idea you may have. Our team of experienced graphic designers take pride in bringing your vision to life!

LARGE FILES

If your file exceeds 30MB you can send it via We Transfer, Drop Box or High Tail.

PREFERRED FORMATS

• AI, EPS, PDF, SVG: Vector format files are preferred with fonts converted to outlines or curves in Adobe Illustrator.
• You can refer to the product details page for the imprint area for each product.

OTHER FORMATS

• PSD, PNG, JPG: These are raster format files with fonts and images embedded in the file.
• The resolution will need to be 150-300 dots per inch at full print size.

RASTER VS VECTOR

Raster artwork is made of small dots called pixels. When raster images are enlarged, pixels are more visible and the image is less crisp. The image can become jagged and rough.

Vector artwork is composed of paths. When enlarged, the quality of the image remains the same. This makes vector graphics much more versatile and easy to use.